Eddy support
Questions, bugs or billing help: email nicolaematies@gmail.com. We usually reply within two working days.
If you are in crisis
Eddy is not an emergency service. If you are in danger, call your local emergency number now. In the app, every SOS screen has an “I need more help” link to crisis lines.
Common questions
Restore a purchase
Open Settings, then Eddy Plus, then Restore purchases, signed in with the same Apple or Google account you bought with.
Cancel a subscription
On iPhone: Settings, your name, Subscriptions. On Android: Google Play, Payments and subscriptions.
Move to a new phone
Backup is already on: Eddy backs up once a day, and you can tap Back up now in Settings before you switch. Keep your recovery code; Eddy asks you to save it. On the new phone, choose “Moving from another phone?” and enter the code. Without the code, a backup cannot be read, including by us.
Turn backup off
Settings, Daily backup. Eddy remembers your choice. You can also choose to delete the backup from our server.
Delete your data
Settings, Delete my data. This also deletes any backup.